Frequently Asked Questions

Frequently Asked Questions

What are the age ranges for your products?

I’d say anything form the age of 2 onwards. However its not always about age, its more about when the children are ready which is why it’s so tricky to put ages on our products. The ages are a guideline though. The first pack that would be needed though is either our starter pack. We then have packages that are more suited to reception aged children and then onto Year 1 & 2 children.

If you’re still unsure then please drop an email on and tell me a little bit about the age of your child and what they find hard/easy and I will be able to tell you which resource will be best for them.


How long does delivery take?

All orders will be posted 1st class within 2 working days.


My Daughter has just finished reception, how can we prepare her for year 1 and starting a key stage?

Things do change as they go into year 1 but play still needs to be at the heart especially after a long day at school. Its easy to forget how much reading can have an impact on you child too. Keep up the enjoyment of learning, make it fun and not another boring task. Read lots, play lots, talk lots and experience everything you can. Our phonic pack and common exception words are perfect for this age.


What products would you recommend for a 3 year old?

The starter pack, name pack and books are perfect. 


Will you be doing any pre-cursive cards?

We do pre-cursive alphabet cards and precursive mats too.


Should I teach my child the alphabet names of the phonic sounds?

I would always go with phonics first. When teaching letter names I use capitals as otherwise it can confuse them while learning to blend CVC words.


What’s included in the name pack?

All the letter from your child’s name including the capital to start. It is wrapped in cellophane with ribbon and a free dry wipe pen too.


 What sounds are included in the phonic pack?

The pack includes 44 sounds: igh, ow, ch, ea, air, er, ng, qu, ll, nk, oe/o-e, ee/e-e, oo, ph, th, oy, a-e/ae, ue/u-e, ire, zz, aw, are, oo, ar, ck, ai, ir, ur, ou, ew, ff, ure, wh, sh, ay, kn, oi, ow, or, oa, ss, au, ie/i-e, ear.


Can you write on the cards?

Yes you can write on the cards with a dry wipe pen. All our cards and mats are wipeable.


What is our refund policy? 

If you need to return your item please contact us via email and we will arrange a refund once the product has been received in good condition. 


If you have any questions, please don't hesitate to reach out to us at, and we will get back to you during our office hours from 9 am – 6 pm ET.